Failed payments and how to fix them

Sometimes a card expires, gets blocked, or a payment just bounces. When that happens to a Marking.ai subscription payment, here’s what you’ll see and how to fix it.

What you’ll see when a payment fails

A few things happen at once:

You’ll get an email about the failed payment with a link to update your billing
An in-app banner appears at the top of your Marking.ai pages
Your subscription state changes to a “payment issue” mode — your monthly allowance is paused
Marking jobs are blocked until the issue is resolved

You can still browse existing assessments, review marks, share results, and use Marko — the marking engine is the only thing paused.

How to fix it

Open Settings → Billing.
Click Manage billing to open the customer portal.
Update your payment method with a working card.
Save.

Your subscription reactivates within a few minutes. You’ll get a confirmation email when it’s back to normal.

What if the new card also fails?

Double-check:

The card number is correct
The card hasn’t expired
The billing address matches your card
Your bank hasn’t flagged the charge — sometimes new subscriptions trip fraud filters

If you’ve tried twice and it’s still failing, drop us a line at connect@marking.ai. We can look at the underlying payment-provider error and help you sort it.

Will I lose data while my payment is failed?

No. Your data is preserved throughout. Marking is paused, billing is paused, but everything stays exactly where you left it.

What if I want to switch off auto-renewal instead?

If you’d rather pause or cancel rather than fix the payment, open the customer portal and use the Cancel subscription option — see Managing your subscription (the customer portal). You can also pause from Marking.ai itself — see Pausing your subscription.

Need help?

Click the chat icon in the app or email connect@marking.ai.

FAQs

How many retries does Marking.ai attempt before suspending the subscription?

The payment provider retries a few times over several days before marking the subscription as having a payment issue. You’ll get a heads-up email at each attempt.

Will I be charged for the missed period when I fix payment?

No — your subscription resumes from when payment is successful, not retroactively.

Can I keep using Marking.ai while I sort out the payment?

Yes — read-only access (reviewing, exporting, sharing) continues. New marking jobs pause.