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Marking.ai Help Centre

I can't sign in

Sign-in problems are usually one of a few things. This article walks through the most common causes and fixes.

Step 1: double-check your email

Is the email you’re typing the one you signed up with? If you signed up with a Google account, you’ll need to use Continue with Google rather than email and password.

Step 2: reset your password

The most common cause of a sign-in failure is a forgotten or mis-typed password. From the sign-in page:

  1. Click Forgot password
  2. Enter your email
  3. Open the reset email and click the link
  4. Set a new password

The reset link expires after a short time — if you don’t use it within an hour or so, generate a fresh one.

Step 3: try Google sign-in

If you previously signed up via email and password but you also have a Google account on the same email address, you can switch to Google sign-in:

  1. Click Continue with Google
  2. Pick your account

Google sign-in is the most reliable path — there’s nothing for you to remember.

Step 4: check email confirmation

If you signed up recently but never clicked the verification link, your account may be in a pending state. Try signing in:

Step 5: check that your account exists

If you’ve tried everything and still can’t get in, your account may be associated with a different email address than the one you’re using. Some teachers sign up with a personal email and forget; others sign up with school email.

  • Try the alternate email
  • If you’re still stuck, drop us a line at connect@marking.ai with your name and any emails you might have used; we can find you

Need help?

Click the chat icon on the sign-in page (it’s there even before you’re logged in) or email connect@marking.ai. We can always help.

FAQs

Why didn’t my password reset email arrive?

Check your spam folder. If it’s not there, the email address you entered may not match any account. Try again carefully, or get in touch.

Can I sign in on multiple devices?

Yes — sign in on as many devices as you like. There’s no device limit.

What if I’m locked out after too many attempts?

Wait a few minutes and try again. If you’re still locked out, get in touch and we can clear it manually.