Deleting your data or your account

If you need to remove data from Marking.ai — or close your account entirely — this article covers how.

Deleting specific data

Most things in Marking.ai are deletable from within the app:

An assessment — from the assessment card’s actions menu, choose Delete assessment
A submission — from the submissions table, use the row actions or bulk-select
A student record — archive from the student detail page (use Archive student for soft-deletion that preserves marks)
A share link — use Regenerate in the share dialog to revoke an existing link

For specifics, see Editing, merging, and archiving students and Deleting submissions.

Closing your account entirely

Closing your account isn’t a self-serve action today — it goes through us so we can confirm and walk through what happens to your data.

To close your account:

Email connect@marking.ai from the address on your account
Tell us you’d like to close it, and confirm the email so we know it’s you
We’ll confirm what will be deleted and ask one final time before we run it

Usually we can complete account closure within a few working days of your confirmation.

What gets deleted

When we close an account, we delete:

Your user profile and login credentials
Your assessments, submissions, marks, and feedback
Your student records
Your share links (they stop working immediately)
Your Marko memory and chat history
Your uploaded files (papers, marking guides, student submissions)
Your branding and customisation settings

We keep certain billing and audit records for as long as legally required — typically receipts and payment history — but those are not used for anything else.

Before closing your account

A few things to do first if you might want the data:

Export any submissions or assessments you want to keep — see Exporting class data and marks (CSV) and Exporting a submission report PDF
Download share links for students you’re still in touch with (or save the PDF results pages)
Cancel your subscription if you have one active, to avoid future charges — see Managing your subscription (the customer portal)

Pausing instead of deleting

If you’re taking a break and might come back, pausing is much friendlier than closing. Your data stays intact and you can resume any time. See Pausing your subscription.

Need help?

Click the chat icon in the app or email connect@marking.ai.

FAQs

How long until my data is fully deleted?

Within a few days of your final confirmation. Some backups may take a little longer to expire on rolling rotation, but they’re not accessible to anyone in that window.

Will my colleagues see that my account was closed?

If you were in a school workspace, they’ll see you removed from the roster. They won’t have access to any data you owned.

Can I close my account but keep my data archived somewhere?

Not through Marking.ai — closure means deletion. Export what you want to keep before closing.