Invoices and receipts

Receipts and invoices live in the customer portal. This article shows you how to get there and what’s available.

Opening the portal

1. Open Settings → Billing.
2. Click Manage billing at the bottom of your plan card.

The customer portal opens in a new tab. You’re already authenticated.

What you’ll find

The portal includes:

• Past invoices — every payment you’ve made, with a PDF download for each
• Receipts — a clean, downloadable PDF receipt for any payment
• Payment history — dates, amounts, payment methods
• Billing address and details — update name, address, and tax IDs
• Payment method — add a new card or remove old ones

Downloading an invoice

From the portal:

1. Find the invoice you want in the payment history list.
2. Click the Download option.
3. The PDF downloads to your computer.

Need an older invoice?

The portal keeps your full payment history. If you can’t find what you’re looking for, drop us a line at connect@marking.ai and we’ll dig it out.

Updating billing details

From the portal:

1. Click Update billing details or similar.
2. Edit your name, address, or VAT/tax ID.
3. Save.

The changes apply to your next invoice.

Need help?

Click the chat icon in the app or email connect@marking.ai.

FAQs

Can I have invoices emailed to me automatically?

Receipts arrive in your email after each charge — they’re sent automatically. Full PDF invoices are available to download any time from the portal.

What if I need an invoice with my school’s billing details?

Update your billing details in the portal first (so it reflects your school’s name and address), then download any subsequent invoice. For schools with existing arrangements, talk to us about invoicing options.

Can my school finance team access the portal directly?

The portal uses your Marking.ai login. If your school finance team needs separate access, drop us a line and we can help set up a separate billing contact.