Marko gave a wrong answer or did the wrong thing

Marko is usually helpful, but every so often it’ll get something wrong. Here’s how to recover.

Wrong answer to a question

If Marko’s response doesn’t match what’s actually true in your data, the most likely causes are:

Scope confusion — Marko thought you meant a different assessment or student. Rephrase to name the assessment or student explicitly.
Misread of an ambiguous query — try a more specific question.
Genuinely incorrect — Marko occasionally hallucinates or summarises imperfectly.

When this happens:

Click the links in Marko’s response to verify the underlying data
If the data is fine but the summary is off, rephrase the question
If Marko is misreading the data itself, drop us a line at connect@marking.ai with the conversation so we can investigate

Wrong action

If Marko ran an action you didn’t quite mean — e.g. shared the wrong batch, marked the wrong scope — here’s the recovery for each kind:

Sharing — revoke the links from the submissions in question. See Share link expiry and privacy controls.
Marking — you can’t undo marks, but you can override them in the Mark details workspace. See Editing a mark.
Re-marking — the previous AI marks aren’t preserved, but your teacher overrides are kept. If the re-mark is genuinely wrong, edit by hand.
Deleting — if Marko deleted something by mistake, contact us straight away — we may be able to restore from a recent backup.

Marko shows you a preview before running any non-trivial action — so this should be rare. See How Marko confirms before acting.

Reporting an issue

If Marko is giving consistently wrong responses or doing the wrong things, please tell us. We use real-world feedback to improve Marko — every reported issue helps.

Click the chat icon in the app, or
Email connect@marking.ai and include the conversation snippet if you can

Need help?

Click the chat icon in the app or email connect@marking.ai.

FAQs

Will reporting Marko issues make Marko better?

Yes — we look at real conversations (with your permission) and use them to refine prompts, fix tools, and improve scope handling.

Can I disable Marko entirely?

You can simply not use it — the Marko panel is opt-in. If you’d like the avatar removed too, drop us a line.

What about destructive actions — can Marko really delete by mistake?

Marko always confirms before destructive actions. The confirmation step is your safeguard.